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The Perfect Storm of Business Engagement, Vocational Rehabilitation and Health Occupations Jobs. The Story of Odessa Johnson and AmeriCare Plus!

recording August podcast and guest
SHOW NOTES

Rick Sizemore Twitter @Rickwwrc or email, rick.sizemore@WWRC.virginia.gov

Anne Hudlow’s email is Annehudlow@comcast.net

Jaclyn Hostetter’s e mail is Jaclyn@americanretirementhomes.net

AmeriCare Plus, LLC 155 South Main Street, Lexington, VA 24450: 540.463.1676 www.americarepluspc.com

Transcript

The Transcript for this podcast is below. We have included a nice write up about Odessa winning AmeriCare’s “Why I love Team Teal Essay Contest.” The Transcript follows this success story and a copy of Odessa’s Essay.

The Odessa AmeriCare Success Story

Wilson Workforce and Rehabilitation Center (WWRC) hosted an event this week for AmeriCare Plus to recognize the company’s “Why I Love Team Teal Spirit Award” Grand Prize Winner. WWRC Health Occupations consumer, Odessa Johnson, won the award. AmeriCare’s Vice President for Development, Bill Hurt, attended the ceremony along with AmeriCare Director of Operations, Kim Hurt, and AmeriCare Staff Director, Jaclyn Hostetter. AmeriCare’s Management Team, with representatives from each of the Virginia District’s also attended and brought a plaque as well as a “Publishers Clearinghouse Style” check for Two Thousand Dollars. AmeriCare planned this surprise award along with the Center Administration and Foundation. About 30 people total, from AmeriCare and WWRC, all associated with Odessa, assembled in the main lobby and, as prearranged, the Health Occupations Instructor, Pam Moore, brought the class to the event. Odessa was shocked beyond belief to win this prestigious award given only once a year to one employee of AmeriCare. Jaclyn Hostetter presented the check and plaque and noted that this essay, out of the extraordinary number of entries, was hands down the clear and compelling winner. Odessa, currently enrolled in Health Occupations at WWRC is nearing completion of her Certified Nurse Aide (CNA) accreditation, but holds a Personal Care Aide Certification, which qualifies her to provide in-home care in the numerous hard-to-fill positions with AmeriCare. AmeriCare is a focus of WWRC’s business engagement vision and proudly hosts members of AmeriCare on WWRC’s advisory committees. In addition to demonstrating extraordinary excellence in her work and winning the Essay Contest, Odessa has been given a permanent assignment with AmeriCare with her anticipated graduation. During the event, she met her Regional Manager where she will be permanently assigned with AmeriCare in Culpepper once she has completed vocational rehabilitation. Odessa has severe hearing loss and utilizes assistive technology (blue tooth technology) to complete core responsibilities of her job. She plans to complete her CNA, work for AmeriCare, and pursue course work that will enable her to become a Registered Nurse. Bill Hurt mailed WWRC after the event and relayed that, “What WWRC is able to help the students achieve is wonderful. I look forward to our continued partnership.”

The efforts to fully realize the vision of business engagement is actively supported by the Agency’s Workforce Development Unit under the direction of Dale Batten. Her team of Business Development managers, as well as the WWRC Foundation, are actively interfacing with businesses to facilitate tours of WWRC. Nate Mahanes has been instrumental in the relationship between WWRC and AmeriCare.

Odessa’s Essay

Dear, TEAM TEAL

Hello my name is Odessa Johnson and as a kid I have always wanted to be a nurse. I was always told that I couldn’t be a nurse because I am DEAF, that broke my heart because I really can do anything that I put my mind to, being deaf doesn’t stop me from following my dreams being who God made me to be. As I got older and finished high school for a long time I struggled with looking for classes to become a nurse and I kept getting told that I couldn’t make it why because I am DEAF, its so unfair to be told no just because you are deaf…. So I finally contacted my DARS counselor and told her how I really felt and what my dreams was like all I can think of was me being there for others who can’t really do for themselves. I love helping others before I can help myself, I am the type of lady that will go of out my way to do more then I am suppose to do while working, because it keeps me busy and it makes the clients feel a lot better when they are in a clean house and have someone that is not so lazy, someone that they can chat with and not feel ignored… I pray everyday that those good deeds that I do and my big kind heart that I have for being in the nursing field, I hope and pray that one day someone will treat me the same way… I then got into WWRC and took PCA all over again which I was okay with because there are so many things that I am learning now that I did not learn in my program as I was given a limit to do what others got to do while I was forced to stand back and watch because I am DEAF!!!! Here I am today making my way through CNA still following my dreams reaching for the stars, it was a day that Team Teal came to my school and did a speech for my class, in my head I am like okay this could be my chance to ask questions to see how Team Teal works, see what their team is like, and get more experience. My heart started to bloom and open up more because Jackie and her other 2 team members made me fit in they were friendly to me they treated me just like everyone else I didn’t feel left out. Jackie always makes sure I can understand her fully before she just sends me off to do something. I love Team Teal because they are friendly, they don’t judge me by my cover just because I am DEAF, they welcomed me and gave me the chance that I really wish I could have had a long time ago. I started working the weekend of July 1st and fell in love with my client I love what I do for others who can’t do so much for themselves all the time I am more then happy to cook them breakfast and do different actives of daily living, even if it is just sitting down talking to the clients all day long I am okay with that its part of my job and I look forward to so many more of those days! There is no other company that I know of that I could compare to TEAM TEAL, the office make you feel like home as soon as you walk in the door its full of information that you ever need to find, the staff is awesome! I am 100% positive that I have found my forever nursing family TEAM TEAL ROCKS….. Caring for others is what I love to do best!

Transcript for the Odessa Johnson and AmeriCare Plus Podcast

“… This is the VR Workforce Studio. Inspiration, Education, and Affirmation… at work! The Workforce & Disability Employment Podcast from the Wilson Workforce and Rehabilitation Center – a division of the Virginia Department for Aging and Rehabilitative Services. The VR Workforce Studio is Published by our Foundation at WWRCF.org. and is available on i-Tunes and the VRworkforcestudio.com. You are listening to the VR Workforce Studio.”

Tara Handy-Palmer (Odessa’s Interpreter): “…When I first arrived, they only had the stethoscope that you had to put in your ears, and then I’d have to take off my hearing aids and then it wouldn’t work for me and it was really hard to hear. So, we struggled with it and then I was able to ask the audiologist here if there was special equipment that could be ordered for me – and then I played with that. And, finally there was a connection that connects to my hearing aid and the stethoscope so I could hear everything better.”

[“VR Workforce Studio”]

Rick: “On today’s episode, it’s the perfect storm. Hard to fill healthcare jobs, Vocational Rehabilitation and AmeriCare Plus – the story of how one company discovered that a group of highly talented Vocational Rehabilitation students was the answer to their staffing challenges. And, this led Odessa Johnson to her career in healthcare despite the challenges of hearing loss.   Welcome to another exciting and inspiring episode of the VR Workforce Studio Podcast. We always appreciate you spending a few minutes with us to be part of the disability employment conversation. So, thank you for being here.”

Rick: “Anne, let’s get started with our old friend Jaclyn Hostetter, who is the staffing director of AmeriCare Plus Jaclyn, you looked like you just kissed a leprechaun…!”

Anne: “She literally has glitter on her lips.”

Rick: “Green glitter!”

Jaclyn: “Yes… Yes! It is teal… it’s teal. So, this week, we take the month of July to celebrate our team. You know we have RN’s that work for us and we have CNA’s that work for us and we have administrative professionals that work for us. And so as a company, to celebrate those days of recognition throughout the year, it’s really hard, it gets busy and we forget. So, instead of doing that, we wanted to make sure we could recognize everybody on our team. And so, we take the month of July every year, and each week we take one letter of our core values – which is: Smile – This week is motivation. And every year for Motivation week, we do ‘spirit week’. And today happens to be ‘Team Teal Spirit day. So, I am rocking literally teal sparkling make-up and my teal gear. And, we are celebrating team teal pride today.”

Anne: “Awesome!”

Rick: “Well if you go out the AmeriCare Plus website or follow them on social media, you’ll see team teal. When you go out in the parking lot this team teal car that I just saw is fantastic!”

Jaclyn: “Yes. The team teal car – it is my rolling billboard. I like to listen to loud music…”

Rick: “What a shocker!”

Jaclyn: “…so I have to remember that I am in the team teal billboard and so I have to remember ‘… okay, wait a second… I need to turn that down just a little bit…’ and let people see the car and not hear the car coming!”

Rick: “Well, let’s get down to business. This is what I call the perfect storm of business engagement. Hard to fill health occupations jobs and vocational training all coming together for the Odessa Johnson story. Odessa is working for AmeriCare Plus as a PCA or Personal Care Aide; and doing a great job while she’s working her way towards additional certifications in the health occupations industry. So, we’re very excited to welcome Odessa Johnson to the VR Workforce Studio. Now, Anne, we have an unusual set-up. The person who will be interpreting is Angela Baughan. So, as I speak, she is signing what I am saying for Odessa. And then we have the very talented – both of these ladies are talented by the way – Tara Handy-Palmer who I have worked with for years and so she will voicing. So, as Odessa signs we’ll hear Tara’s voice. So it should be a very interesting podcast. And, I think we’ll be able to get Odessa to speak for us some near the end of the interview. Anne, did you get all that?”

Anne: “I did. And we appreciate them coming and being here with us this morning!”

Rick: “It’s going to be very cool. So, we’re going to jump right into the interview… Odessa, many people have had hearing loss through the years and been very successful. Of course many people know the story of Beethoven, who lost his hearing while he was composing music. And, he went on to be a great composer despite the fact that he was completely deaf. So, I think you set the stage as a person who has gone to work in healthcare as a very successful person with hearing loss. So, tell us about your average day is like living with hearing loss.”

Odessa: “I really like it. Sometimes I wish that I was fully deaf because I don’t want to hear all the stories and dramas and all kinds of happenings.”

Rick: “I have to say this. My dad has hearing loss and has two hearing aids. And, occasionally, at family events – I see him turn them off. So, I completely understand…!”

Anne: “I’m with you… I’m with you… “Odessa. I think what we’d like to hear… is that if you could describe a little bit about your disability. Can you share that with us?”

Odessa: “My hearing started to go when I was born due to double ear infections. And I lost full hearing in my right ear. My left ear is 50%. And so, I went to the doctor and they said that maybe later in my life I would become fully deaf because my hearing kept declining.”

Anne: “Okay…”

Rick: “How old were you when this happened?”

Odessa: “I was about 3 or 4 years old. Somewhere along in there…”

Rick: “So, you went through school and had hearing loss as a child in Elementary school?”

Odessa: “Yes. In elementary school, middle school and part of high school I grew up in a main-stream program using an interpreter one-on-one with the teacher. And then finally I was able to go to VSDB in the middle of my ninth grade. And, I picked up some signs there from VSDB, and I was able to hang out with the deaf people and hang out with them for the first time.”

Anne: “Very interesting… So, you’re a PCA working at AmeriCare Plus. Can you describe the routine of a day there? How do you communicate with those you’re caring for?”

Odessa: “I make sure that I am close to the person so that I can fully understand what they are telling me because some of them speak very lightly. And , sometimes I have to ask them to repeat themselves. And that’s okay because that’s also part of learning how to deal with my hearing loss, and making sure that they speak loud enough so that I can understand them. And if I still can’t understand, I’ll ask them to write it down so that we can understand one another.”

Rick: “So it seems like you’ve been very successful getting this job. And you’re getting some really good experience while you’re learning here at Wilson Workforce… is that right?”

Odessa: “I really enjoy it. Because I took PCA classes with the program before I came here. And it was only 40 hours that I had done. And, I didn’t really learn enough in that program. And when I came here they told me that I had to start all over again because I didn’t have enough hours in the previous program to meet the program and goals we have a WWRC. So I accepted that and I have learned and I understand the things I did learn and I understand the things a lot better than I learned before. Because if there’s no options or, maybe I wouldn’t have been successful so maybe here has made me more successful with the teacher teaching me more learning more hands-on skills. So, I really enjoyed it here.”

Rick: “That’s awesome! So, tell us about your hearing aids. How they make the job possible.”

Odessa: “The hearing aids help a lot. Because without them, it seems like I’m fully deaf – in a fully deaf world. With the hearing aids, I can pick up 50/50 depending on how far I am away. If I am really far away, then I can’t really get what’s being said. If you’re close enough then I can understand what’s being said.”

Anne: “That’s interesting…! So, what would you say is your biggest challenge on the job?”

Odessa: “The biggest challenge would be… I get worried about misunderstanding the patient sometimes… I want to be 100% perfect. I know that that is not true in life but that’s how I feel that I want to be. You know 100% perfect, and I want to make sure I understand them. And I get everything that they need while I’m taking care of them.”

Anne: “That’s understandable…”

Rick: “We’ve talked with Jaclyn at AmeriCare. And, one of the things she says very frequently is that individuals with disabilities are just very well suited to this work. What is it about you that makes you a good PCA – and soon-to-be CNA?”

Odessa: “I love the job that I do. And, I really love taking care of them. And I like helping other people before I help myself.”

Anne: “So, I would say that there are probably some accommodations they need to make for you sometimes there at AmeriCare. Do you feel like they do that?   And, if so, what are some of those?”

Odessa: “Well I’ve never had that kind of support before because I’m deaf but at AmeriCare they make me you know really feel great because they support me they give me a chance to work and to follow my dreams. And they also give me the opportunity to work one-on-one with the patients. And, you know you’re working in a nursing home or hospital it’s not the same because there’s too much for me with my hearing loss. And so I feel lost with all those people. In this situation, it’s a good fit for me because they make sure that I understand everything.”

Anne: “Oh, that’s great. So what advice would you have for others who have a hearing loss that are working?”

Odessa: “I would encourage them… No matter what they have… hearing loss, vision loss, no matter what disability they have – they can do it if they put their mind to it. Don’t let having a hearing loss stop you from doing something that you really want to do.”

Anne: “That’s great. What a great attitude!”

Rick: “AmeriCare is one of those organizations that we like to partner with because of what you just described – the support you get. Tell us a little more about how that happens on an average day you go out to work. Do they drive you?”

Odessa: “No. I drive my own car. I work on the weekends there.

Rick: “You drive your own car. Okay. Tell us about the last shift that you worked.

Odessa: “It’s in Staunton, it’s about eighteen minutes from here. It’s in the country… it’s quiet. I felt like I was going to get lost there. So, I was looking for the house there and I found it. And, I went in and at first we didn’t have any communication with one another because she told me she was used to having the other nurse. So, I tried to figure out how to get her to communicate with me. So, I thought about it and then I found a puzzle. So, I asked if she wanted me to help her put the puzzle together. And she said, ‘sure!’ So, finally she was able to talk to me and we communicated with each other and we did the puzzle and chatted with one another and we talked about planting flowers and I got to know her more, and that made me feel really good because I was a little bit scared for myself you know If they wouldn’t even talk to me. You know I can’t work with someone who won’t talk with me.

Rick: “So, you were able to get her to open up…?”

Odessa: “Yes. With the puzzle… with the puzzle it worked.”

Rick: “Tell us about your training here. Part of what drives this vocational training program is the Workforce Innovation and Opportunities Act (WIOA). So, they’re really focused on a couple of things: gaining skills and also getting a credential. What skills are you gaining? And what credential do you hope to have in the future weeks and days ahead?”

Odessa: “My certificate in the future is … I want to be a nurse. I want to do more after I finish the CNA program here. And, I‘d like to look for program for an RN. Skills that I learned here are very, very you know… intensive hands-on skills.   And, I really struggled with a few of them when I first arrived. But now you know I feel like I have picked them up and mastered them. And going out on my SIP; I learned a lot of things there too. So, I really appreciate being here because it’s taught me a lot that I never knew before in the other program I had done. So, the things I have learned here are getting me ready for my future. And, I hope to be successful.”

Rick: ”I’m just really curious… How did the instructors accommodate or help you with the hearing loss in the learning environment?”

Odessa: “When I first arrived, they only had the stethoscope that you had to put in your ears, and then I’d have to take off my hearing aids and then it wouldn’t work for me and it was really hard to hear. So, we struggled with it and then I was able to ask the audiologist here if there was special equipment that could be ordered for me – and then I played with that. And, finally there was a connection that connects to my hearing aid and the stethoscope so I could hear everything better.”

Rick: “So, the blood pressure cuff attaches to your hearing aid…? How does it work?

Odessa: “It’s a blue tooth system that’s connected to the hearing aids – the stethoscope – and also like with the phone, it’s connected to the hearing aid like blue tooth so it’s the same type of thing with the stethoscope.”

Rick: “That is fantastic!”

Anne: “Yeah, it is…it’s very interesting!”

Rick: “That is fantastic!”

Odessa: “I can show it to you after this interview/”

Rick: “We would love to get a picture of it to put out in our gallery at the VR Workforce Studio. What do you want us to know about you as a young person that is pursuing a healthcare career?”

Odessa: “Do you mean you want me to explain about my career – why I chose Health Occupations – is that what you’re asking me?”

Rick: “Fantastic! That would be great!”

Odessa: “I have to think for a few minutes. Can I voice for myself?”

Rick: “Yeah. Whatever you want to do… Okay, we’re getting re-set in the studio. So Odessa can speak directly to us. Okay! Odessa, live and in person…”

Odessa (her voice): “Hi, I am Odessa. I grew up in hard of hearing and I always wanted to be a nurse as I was a kid. But, I was always told that I couldn’t do anything because I was deaf. And so, here I am today trying to prove to a lot of people that they’re all wrong. That I can do anything that I put my mind to. I would not let that stop me from following my dreams and from being how I want to be. And, I chose being a nurse, why, because I love helping others – that’s what I love to do the most. I love being there for others who really can’t do for theirself because I would like for somebody to do that for me in the future when I can’t do for myself. And … my main purpose is being a nurse. After CNA I want to try to find out what I can take for RN and finish the whole nursing field while I am at it.”

Rick: “Well that is wonderful! We got to keep going… I have to ask you, what advice you’d have for other people with disabilities about vocational rehabilitation or training you’re getting here at Wilson?”

Odessa (her voice): “If they come here I just want to motivate them to do their best and never give up. Many times I wanted to give up. But, I keep pushing and I want to see everybody else do that.”

Rick: “That was fantastic! And you have a beautiful voice and we have enjoyed recording it. But, I know that Anne has at least one more question for you.”

Anne: “I do. I do. And I have to say… It’s an honor to be with you because you are a living, breathing reason why we are all here. And I just applaud everything that you’ve done to get yourself to this point; so, we appreciate for you taking the time to be here. And, we love to learn about your story. We have the great privilege of being able to welcome employers onto the VR Workforce Studio podcast. And we call them champions in business, because they really do lead the way in the workforce in hiring people with disabilities. I would say it sounds to me like AmeriCare Plus has really shown you the importance of what you do and hopefully has made you feel welcomed. And, it sounds like from what you’ve said like they have… What would you be able to say to other employers who are hiring others with a disability or hearing loss?”

Odessa (her voice): “To not judge a book by a cover, to always just give them a chance. Because they’ll never know what a person can do until you them that chance.”

Anne: “Well said. Very well said.”

Rick: “Very well said.” Anything else you want everyone to know about AmeriCare, or Voc. Rehab or you…? What do want people to really know about AmeriCare.”

Odessa: “Big and supportive company. And I think that a lot of people can go and work for them without them feeling unfit. Cause they make you feel fit a lot. They’re supportive, they’re understandable, they really work along with you – disability or not disability.”

Rick: “Wow! It’s been an honor to have you here today Odessa. Tara Handy-Palmer, Angela Baughan… what a great team you have been. But, I have to say that, I’ve enjoyed hearing your voice a lot today because I know that took a lot of courage…”

Anne: “Yes…”

Rick: “We appreciate you sharing this important story about Voc. Rehab. And, I want you to stay in touch with us. And, when you get that RN degree, I want you to come back here and be on the Podcast again.”

Anne: “Yeah! Absolutely! We really just appreciate you being here Odessa. And, Tara and Angela, we appreciate you participating this morning too.”

“You’re welcome.”

Rick: “Okay. Let’s get back to Jackie and her story of hiring not only Odessa… but, how being an advisor to vocational rehabilitation opens up a whole new world for AmeriCare Plus and their staffing solutions… You’ve hired a group of Voc. Rehab trainees who are PCA’s. Tell us about this visit to the Center and learning about these hard-to-fill job candidates that seem to be an answer to a prayer.”

Jaclyn: “Absolutely! So, I came to the Center and did a tour with you and Nate Mahanes and Anne. And, we were in the Health Occupations wing. And, lightning struck! Literally…!

Rick: “Yes!”

Anne: “We heard it, we heard it!”

Jaclyn: “It was a perfect storm of the kids already have their PCA class and the students are looking to get that experience… and, I’m like ‘they’re PCA’s… I can use them.’ And, she’s like, ‘you can…?’ It’s like ‘well of course…!’’

Rick: “And the action-oriented day… I mean I saw you run to your car and come back with a stack of applications because you found a great pool of candidates…

Jaclyn: “Absolutely…!”

Rick: “And, you left here with several applications filled-out…

Jaclyn: “Mhmm..”

Rick: “How many did you hire?”

Jaclyn: “We hired five. Four have worked and are actively working this weekend. So, four out of the five are already started working shifts and are getting a paycheck. And, are providing absolutely amazing care to the clients.

Rick: “Now, how do you know that they are providing amazing care to the clients? How do you know that?

Jaclyn: “I have gotten phone calls throughout the weekends that they have been working as well as the following Monday’s that clients who are being taken care of are calling and they’re just absolutely ecstatic with the care – ‘please let me have that aide every weekend’; ‘please let me have her for my permanent aide’; ‘I know she can’t work during the week’; ‘I know he can’t work during the week but, if you can give that person to me on the weekends’ – I am just absolutely thrilled! It is amazing, the care they are providing!”

Rick: “Anything else you want to tell us about these candidates that you have hired as they continue their track to even higher level positions in health care or, Odessa?”

Jaclyn: “You know, I think they’re all destined for great things in healthcare.” They have the drive, they have the want, they have the desire to give back to others through their career. So, I think that they are all going to do amazing and great things in the healthcare industry. And, I look forward to watching them grow. And, then starting fresh with a new group.”

Anne: “So, let’s talk about Odessa and her hearing loss and how you’ve worked with that?”

Jaclyn: “It’s the getting them in the door. It’s the mentality of: ‘she has a disability’ more so than the actual physical issue with the disability. Odessa can look at somebody and if you speak clearly, she will understand what you need. And, will carry it out to the best of her ability – which is an amazing ability! It’s a barrier that we have to get people to understand. This is not going to be an issue if you just take a minute and think about it. She’s an amazing caregiver. I would be shocked if anyone didn’t want her.”

Anne: “Well, she’s certainly had wonderful things about the support that she is getting from you all. And, that’s important. But, the other thing she said too is that ‘I‘m not going to be told that I can’t do something. And, if this is what I want to do, I’m going to do my best.’ And, I’m glad to hear that you’re recognizing that because she really seems to love what she is doing!”

Jaclyn: “Oh, absolutely. You know… I always say ‘if I could clone people…’ I’ve got really care givers. I’m like ‘could I please clone you… I need like, seven or eight of you…’ every day! And, Odessa is one that I put with that list… ‘can I please clone you’ ‘cause I could use about ten more of you to go and just do whatever needs to be done… ‘can I have more hours?’ ‘absolutely, you just let me know what you want to work…!”

Rick: “Well, while you’re on that topic of hiring more, I just want to point out that this vocational rehabilitation training center will have a constant stream of candidates who may follow in Odessa’s footsteps. And, then, Voc. Rehab. Partners throughout the state have those candidates. And, you’ve become such a champion for hiring individuals with disabilities – that’s when V.R. really works and when the training program and the employer can create those opportunities and really let a person with a disability just excel and demonstrate how much value they can bring to the business and industry and to the people that they serving particularly.”

Jaclyn: “Absolutely. You know if you have the drive, and the want, or the want to… I said it last time and I will continue to say it… ‘the teaching of the skills is the easy part’. You have to want to have the compassion. You have to want to take care of people. You have to want to go into a home and the first hour be really rough because you’re a new caregiver in that home. And, then it turn into one of the most amazing relationships that that person – the person you’re taking care of has; and a rewarding and fulfilling relationship for yourself as well. Because you’re helping them – even though in the beginning it was rough. If you can make it through the beginning… it’s all about a learned thing. If people have preconceived notions of somebody that’s disabled can’t take care of me… ‘If I’m disabled and if they’re disabled, how’s that going to work…?’ You have to show them. You have to show them. And say ‘okay, I’ve done this for a long time, trust me, it’s going to be okay’. If you can get them through that bump and through that door its golden.

Anne: “I think we’re going to keep her on every week.”

Rick: “You make our job so easy. I think that’s it. Anything else, Anne?”

Anne: “I would like some of that glitter lipstick… Where’d you get ”

Jaclyn: “Walmart. And, it’s in my purse because I have to leave here and go do an admission so it’s going to have to come off when I do the admission. Because, as much as I’d like to say I could walk through anybody’s door and they love the look… Sometimes those in the elderly population’s will be like: “why do you have teal lipstick?”

Anne: “Well, you’re safe here.”

Jaclyn: “I figured… I figured I was good to go with the teal here in … as eventually I will have WWRC’s campus painted in teal…”

Anne: “Thank you so much for being here today… That’s right…”

Jaclyn: “That’s the goal…”

Rick: “Well thank you Jaclyn Hostetter.”

Jaclyn: “Thank you all for having me.”

If you’d like to contact us, check the show notes at VRworforcestudio.com. Until next time, I’m Rick Sizemore…”

Anne: “And, I’m Anne Hudlow.”

Rick: “…With the courageous stories of Vocational Rehabilitation.”

Support for the WWRC Foundation’s production and distribution and of the VR Podcast comes from CVS Health, Dominion Energy, the Virginia Manufacture’s Association, the Jesse Ball DuPont Fund and AmeriCare Plus.